Shipping and Refund Information
All orders are processed within 4 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. This includes the time to print your book, for all print book orders. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We ship to the US and Canada.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
Interested in 30+ copies of one of our books? Contact us at firstname.lastname@example.org to discuss options.
Ebook orders are instant, and you will be able to download them without delay.
Ebooks are not returnable or refundable and cannot be exchanged after purchase. If you need assistance with a purchase or download, please contact email@example.com.
Direct all inquiries to firstname.lastname@example.org